Service Terms
Cancellation and Refund Policy
Effective Date: November 2026
1. Cancellation Prior to Field or Advocate Assignment
If a customer cancels a paid property documentation, inspection, or legal coordination request before our field engineer has been dispatched or before the document dossier has been assigned to an advocate or department, 100% of the professional coordination fee collected by OWNRO is refundable.
2. Cancellation After Work Commencement
Once a physical site inspection, land survey deployment, or legal title scrutiny has commenced, cancellation refunds are prorated based on the completed milestone stages.
3. Statutory Government & Treasury Fees
Official government challans, stamp duty payments, Sub Registrar search fees, and municipal taxes remitted to government portals are governed by state treasury rules and are non refundable by OWNRO once paid to the government.
4. Annual Property Management Plans
Annual Vacant Property Care or Rental Property Management retainers may be terminated by either party with 30 days written notice. Any unused quarterly inspection balance is refunded on a pro rata basis.